:root{--accent: #d97757;--accent-soft: #fbe9e0;--accent-grad: linear-gradient(160deg, #d97757 0%, #b85a3d 100%);--accent-grad-hover: linear-gradient(160deg, #e0885f 0%, #c46543 100%);--accent-shadow: rgba(217, 119, 87, .35);--ai: #7c5cd3;--ai-soft: #efeafc;--ai-soft2: #e4dbf9;--ai-ink: #4a328f;--ink: #2a2520;--ink2: #5a524a;--ink3: #8a8178;--ink4: #b5ac9f;--bg: #faf7f2;--surface: #ffffff;--surface2: #f5f1ea;--surface3: #ece6dc;--line: #e8e1d4;--green: #3d9a6b;--green-soft: #e3f2ea;--amber: #c48a2b;--red: #c5513f;--red-soft: #fbe6e1;--sh1: 0 1px 2px rgba(40, 30, 20, .04), 0 1px 1px rgba(40, 30, 20, .03);--sh2: 0 2px 4px rgba(40, 30, 20, .05), 0 4px 12px rgba(40, 30, 20, .04);--sh3: 0 4px 12px rgba(40, 30, 20, .06), 0 16px 40px rgba(40, 30, 20, .06);--font: "Inter", ui-sans-serif, system-ui, -apple-system, sans-serif;--font-serif: "Instrument Serif", "Iowan Old Style", Georgia, serif}*{box-sizing:border-box}html,body{margin:0;padding:0;min-height:100vh;font-family:var(--font);font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{background:#efe9de}button,input,textarea,select{font:inherit}.launcher{position:fixed;right:28px;bottom:28px;display:flex;flex-direction:column;align-items:flex-end;gap:10px;z-index:1000}.launcher-tooltip{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:10px 14px;box-shadow:0 4px 12px #281e1414,0 1px 3px #281e140f;font-size:12px;color:var(--ink);max-width:220px;line-height:1.45;position:relative;animation:tooltip-in .2s ease-out both}.launcher-tooltip strong{display:block;margin-bottom:2px;font-weight:600;font-size:12.5px}.launcher-tooltip p{margin:0;color:var(--ink2)}.launcher-tooltip:after{content:"";position:absolute;bottom:-7px;right:22px;width:10px;height:10px;background:var(--surface);transform:rotate(45deg);border:1px solid var(--line);border-top:none;border-left:none}.chat-bubble{width:58px;height:58px;border-radius:50%;border:none;background:var(--accent-grad);box-shadow:0 6px 20px var(--accent-shadow),0 2px 4px #281e141a;display:flex;align-items:center;justify-content:center;cursor:pointer;position:relative;transition:transform .15s ease,box-shadow .15s ease;color:#fff}.chat-bubble:hover{transform:translateY(-2px);box-shadow:0 10px 28px var(--accent-shadow),0 2px 6px #281e141f}.chat-bubble:focus-visible{outline:3px solid rgba(217,119,87,.4);outline-offset:3px}.bubble-badge{position:absolute;top:-2px;right:-2px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--ai);border:2px solid #fff;color:#fff;font-size:9.5px;font-weight:700;display:flex;align-items:center;justify-content:center}.widget-panel{position:fixed;right:28px;bottom:28px;width:360px;height:580px;background:var(--surface);border-radius:18px;box-shadow:0 8px 24px #281e141f,0 24px 80px #281e142e;border:1px solid var(--line);display:flex;flex-direction:column;overflow:hidden;z-index:1000;animation:panel-in .2s cubic-bezier(.22,1,.36,1) both}.widget-header{padding:16px 18px 14px;background:var(--accent-grad);color:#fff;flex-shrink:0}.widget-header-top{display:flex;align-items:center;gap:10px;margin-bottom:10px}.widget-mark{width:28px;height:28px;border-radius:8px;background:#ffffff38;display:flex;align-items:center;justify-content:center;flex-shrink:0}.widget-brand{flex:1}.widget-title{font-family:var(--font-serif);font-size:17px;font-weight:500;letter-spacing:-.2px;line-height:1;margin:0;color:#fff}.widget-subtitle{font-size:10.5px;opacity:.85;margin:3px 0 0}.header-actions{display:flex;gap:4px}.icon-button{width:26px;height:26px;border-radius:13px;background:#ffffff2e;border:none;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .12s}.icon-button:hover{background:#ffffff47}.icon-button:focus-visible{outline:2px solid rgba(255,255,255,.6);outline-offset:2px}.widget-team-row{display:flex;align-items:center;gap:8px}.team-avatar-stack{display:flex}.team-bot-avatar{width:22px;height:22px;border-radius:11px;background:#ffffff38;border:2px solid var(--accent);display:flex;align-items:center;justify-content:center;margin-right:-5px;flex-shrink:0}.team-avatar{width:22px;height:22px;border-radius:11px;border:2px solid var(--accent);margin-right:-5px;display:flex;align-items:center;justify-content:center;font-size:8.5px;font-weight:700;color:#fff;flex-shrink:0}.team-label{font-size:10.5px;opacity:.9;margin-left:8px}.ai-banner{padding:8px 16px;background:var(--ai-soft);border-bottom:1px solid var(--ai-soft2);display:flex;align-items:center;gap:7px;font-size:10.5px;color:var(--ai-ink);font-weight:500;flex-shrink:0}.ai-banner span{flex:1}.get-human-btn{background:var(--surface);border:1px solid var(--ai-soft2);border-radius:999px;padding:2px 8px;font-size:10px;color:var(--ai-ink);font-weight:600;cursor:pointer;white-space:nowrap;transition:background .12s}.get-human-btn:hover{background:var(--ai-soft2)}.transcript{flex:1;overflow-y:auto;padding:14px;background:#fcfaf5;display:flex;flex-direction:column;gap:10px;scrollbar-width:thin;scrollbar-color:var(--line) transparent}.transcript::-webkit-scrollbar{width:4px}.transcript::-webkit-scrollbar-track{background:transparent}.transcript::-webkit-scrollbar-thumb{background:var(--line);border-radius:2px}.msg-row{display:flex;gap:8px;align-items:flex-start}.msg-row.msg-user{justify-content:flex-end}.msg-bot-icon{width:22px;height:22px;border-radius:11px;background:var(--ai-soft);border:1px solid var(--ai-soft2);display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:2px}.msg-content{max-width:82%}.msg-sender{font-size:10px;color:var(--ink3);margin-bottom:3px;display:flex;align-items:center;gap:4px}.msg-sender b{color:var(--ai-ink);font-weight:600}.ai-badge{display:inline-flex;align-items:center;gap:3px;padding:1px 5px;border-radius:999px;background:var(--ai-soft);color:var(--ai-ink);border:1px solid var(--ai-soft2);font-size:10px;font-weight:600}.msg-bubble{padding:8px 12px;font-size:12.5px;line-height:1.5}.msg-bubble-ai{border-radius:3px 14px 14px;background:var(--surface);color:var(--ink);border:1px solid var(--line);box-shadow:var(--sh1)}.msg-bubble-user{border-radius:14px 3px 14px 14px;background:var(--accent);color:#fff;box-shadow:0 1px 2px #d9775740}.msg-bubble-user[data-status=failed]{background:var(--red)}.msg-meta{font-size:10px;color:var(--ink3);margin-top:2px;text-align:right}.typing-indicator{display:flex;align-items:center;gap:8px}.typing-dots{display:flex;gap:3px;align-items:center}.typing-dots span{width:4px;height:4px;border-radius:2px;background:var(--ink3);animation:typing-bounce 1.2s ease-in-out infinite}.typing-dots span:nth-child(2){animation-delay:.2s}.typing-dots span:nth-child(3){animation-delay:.4s}.typing-label{font-size:10.5px;color:var(--ink3)}.send-error{margin:0;padding:9px 16px;border-top:1px solid #f0c6bc;background:var(--red-soft);color:var(--red);font-size:12.5px;line-height:1.4;flex-shrink:0}.composer{padding:12px;border-top:1px solid var(--line);background:var(--surface);flex-shrink:0}.composer-inner{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--surface2);border:1px solid var(--line);border-radius:20px;transition:border-color .12s}.composer-inner:focus-within{border-color:var(--accent)}.composer-input{flex:1;background:none;border:none;outline:none;font-size:12px;color:var(--ink);resize:none;line-height:1.4;max-height:80px;min-height:18px;padding:0}.composer-input::placeholder{color:var(--ink3)}.composer-icon{color:var(--ink3);display:flex;align-items:center;flex-shrink:0;transition:color .12s}.composer-icon:hover{color:var(--ink2)}.send-btn{width:26px;height:26px;border-radius:13px;background:var(--accent);border:none;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .12s,transform .12s}.send-btn:hover{background:#c96442;transform:scale(1.08)}.send-btn:disabled{background:var(--surface3);color:var(--ink4);cursor:not-allowed;transform:none}.send-btn:focus-visible{outline:2px solid rgba(217,119,87,.5);outline-offset:2px}.powered-by{font-size:9.5px;color:var(--ink4);text-align:center;margin-top:8px;letter-spacing:.3px;display:flex;align-items:center;justify-content:center;gap:4px}.powered-by b{font-family:var(--font-serif);font-weight:500}.settings-backdrop{position:absolute;top:0;right:0;bottom:0;left:0;z-index:10;display:grid;place-items:center;padding:18px;background:#2a252052;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:fade-in .14s ease-out both}.settings-dialog{width:min(100%,320px);background:var(--surface);border-radius:14px;border:1px solid var(--line);box-shadow:var(--sh3);padding:18px;display:flex;flex-direction:column;gap:14px;animation:dialog-in .16s cubic-bezier(.22,1,.36,1) both}.settings-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.settings-header h2{margin:0;font-size:16px;font-weight:600;color:var(--ink);letter-spacing:-.2px}.settings-header p{margin:4px 0 0;font-size:12px;color:var(--ink3);line-height:1.4}.settings-close{width:28px;height:28px;border-radius:8px;background:var(--surface2);border:1px solid var(--line);color:var(--ink2);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .12s}.settings-close:hover{background:var(--surface3)}.scenario-controls{display:grid;gap:10px}.scenario-controls label{display:grid;gap:5px;font-size:11.5px;font-weight:600;color:var(--ink2);text-transform:uppercase;letter-spacing:.5px}.scenario-controls label small{font-size:11px;color:var(--ink3);font-weight:400;text-transform:none;letter-spacing:0}.scenario-controls input{height:36px;padding:0 11px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--ink);font-size:12.5px;width:100%;transition:border-color .12s}.scenario-controls input:focus{outline:none;border-color:var(--accent)}@keyframes panel-in{0%{opacity:0;transform:translateY(12px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes tooltip-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes dialog-in{0%{opacity:0;transform:translateY(8px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes typing-bounce{0%,60%,to{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-2px)}}@media(max-width:480px){.launcher,.widget-panel{right:12px;bottom:12px}.widget-panel{width:calc(100vw - 24px);height:calc(100vh - 24px);border-radius:14px}}
